Complaint comes in, structured 8D workflow, supplier portal with deadline, audit-trail always queryable. We build, host, and run it for you. Your region, your LLM, your jurisdiction.
QM · IATF 16949
Complaints
Sound familiar?
ISO 9001, IATF 16949, 8D mandate from your OEM customers. Excel is the source of truth, because the legacy CAQ license costs €60,000/year and nobody knows how to use it. Five typical symptoms:
Complaint arrives by email, someone enters it somewhere into an Excel sheet.
Five versions of the spreadsheet floating around as Outlook attachments, nobody knows which one is current.
8D report filled in via Word template, emailed, printed, scanned, filed away.
Supplier replies by email, attachment vanishes into the inbox of someone on vacation.
Customer asks after 6 weeks: "Where does my complaint stand?" Nobody knows.
IATF auditor visits annually and asks: "Show me the last 50 complaints with action status."
Three days of digging, half the QM team blocked.
Supplier audit every two years: supplier data lives in a third spreadsheet, out of sync with complaints.
What a day with Kumiko looks like.
„Complaint by email, entered into Excel."
→Complaint via web form with required fields. Automatically in the system, automatically assigned.
„8D report in Word, emailed, scanned."
→Structured 8D workflow. AI suggests first steps (D2/D3/D4) from the complaint description. You review, you publish.
„Supplier replies by email."
→Supplier portal with deadline, escalation tiers, dunning. Supplier sees status live, you see who answered what when.
„Auditor asks, three days of searching."
→Auditor clicks: "last 50 complaints, status open, with audit-trail of who changed what when." Time required: 3 seconds.
„Supplier audit from a third spreadsheet."
→Supplier master data linked to complaints. Audit prep with one click.
QM · IATF 16949
Complaints
QM-Muellermoved D5 (corrective actions) from “Proposed” → “Approved”. AI suggestion created from REK-2026-014, reviewed, approved.
How you get there.
Pilot program: 3 months free (setup + hosting) in exchange for case-study rights. Just ask whether a place is currently open. Regular customers afterward pay fixed pricing: setup one-time, hosting monthly, billed separately.
1 / 3
We talk through your complaint reality. You show us your Excel sheet, we show you a matching demo setup. Clear answer at the end: fits or doesn't.
2 / 3
We build your fields, workflows, supplier list into the platform. You test with real complaints, we iterate. Go-live when you say "ready". Free for pilot customers, a fixed price in the 4-figure range for regular customers, depending on scope.
3 / 3
Hosting in your chosen region (Hetzner, OVH, AWS, or on-prem on your own server). Updates, backups, monitoring, direct Slack channel to the maintainer. Monthly fixed price by platform scope, not by your headcount.
Setup sprint and ongoing hosting are separate line items. Setup one-time, hosting monthly. Pilot program covers both for 3 months. (Self-hosting on your own hardware is the separate option for your own devs, from around €50 a month depending on machine and user count. Not the service price here.)
Tech-Substanz für IT-Leitung
Audit-trail via event-sourcing →
Who changed what when: as a framework primitive, not bolted on. ISO audit in seconds instead of days.
Supplier portal as multi-tenant →
External suppliers log into the same system but only see their own data. Tenant isolation as framework default.
Hosting in your region or on-prem →
Hetzner, OVH, AWS, your own Kubernetes or bare-metal, air-gapped possible. Runs in the EU or in your own data center.
Your own LLM for 8D suggestions →
Local language model on your GPU server. Complaint data never leaves your network.
Pilot program open to automotive suppliers in any region. Direct line to the maintainer, no sales funnel.